• A 24 hour notice is required for all requests. Extra charges will be applied if less than a 24 hour notice is given. Requests that put others in danger, are illegal or questionable will be denied.
• Hourly errand fees do not include the cost of any merchandise purchased. Total cost of service will be merchandise purchase plus cost of errand.
• Cancellation for services must be made more than 24 hours in advance. Cancellations made with less than a 24 hour notice will be assessed a $15.00 fee.
• Rochester Errand Angels is not responsible for any damage caused to dry-cleaning or other client merchandise that is serviced by a separate vendor. However, we will act as a liaison to repair the damage. We cannot guarantee that full compensation will be given to the client.
• Errands are run from 9-5, Monday through Friday. Errands needing to be run out of these hours will be assessed an extra $10.00 per hour fee.
• A $30.00 fee will be assessed for any returned checks.
• Please note that Rochester Errand Angels will keep all client information confidential and will not share it with any third party, unless requested by the client.

If you have any questions about our policies, please contact us at 507-696-5027.